Remote Burglar Alarm Debugging

Following on from the scary burglar alarm of yesterday I spent twenty minutes or so this morning on the phone to Chris, one of the support folk for Ring alarms. Interesting to see how support works these days. I used the app to authenticate the phone call so that by the time I was talking to Chris he already knew who I was and presumably what my system looked like. i was then able to send him a picture of the broken device (not sure what that told him) so that he could send out a replacement. I reckon that the true measure of a system is how well it works in failure mode, and by that yardstick I think that Ring did pretty well.