Andertons Music are good in failure mode...

I bought my Lumi keys from Anderton Music. The only device they had available was an “opened box” unit which was a bit cheaper. However, when the keyboard arrived it turned out that someone had done a bit more than just open the box and look at it. They’d also used all the download voucher codes that came with the device. It is at this point my heart began to sink a bit, what with having to go back to Andertons and ask them to sort it out. However, the good news is that they owned the problem and kept me informed as they fixed it. I think the true measure of a company is how well they work in “failure mode” when things go wrong. In this test Andertons passed with flying colours.